Socure Status
All Systems Operational
About This Site
This page provides real-time information about the availability and performance of Socure services, including our APIs, dashboard, and core platform components. It is the single source of truth for current incidents, scheduled maintenance, and historical uptime across our products.
What you’ll find here:
- Current status for Socure APIs, dashboard, and core services
- Active incidents and maintenance with impact, updates, and resolution details
- Historical uptime and past incidents so you can understand performance over time
If you are experiencing an issue that is not reflected on this page, please contact our support team at support@socure.com so we can investigate.
Uptime over the past 90 days. View historical uptime.
Socure ID+ Platform
| Service | Operational | Uptime | Status |
|---|---|---|---|
| Socure ID+ Platform | Yes | 99.99% | Today |
| Sigma Identity Fraud | Yes | 100.0% | Today |
| Sigma Synthetic Fraud | Yes | 100.0% | Today |
| Predictive DocV | Yes | 99.99% | Today |
| KYC | Yes | 100.0% | Today |
| Email RiskScore | Yes | 100.0% | Today |
| Address RiskScore | Yes | 100.0% | Today |
| Account Intelligence | Yes | 100.0% | Today |
| Phone RiskScore | Yes | 100.0% | Today |
| Sigma Device | Yes | 100.0% | Today |
| Alert List | Yes | 100.0% | Today |
| Decision | Yes | 100.0% | Today |
| eCBSV | Yes | 100.0% | Today |
| Graph Intelligence | Yes | 100.0% | Today |
| Negative Positive List | Yes | 100.0% | Today |
| Sigma First-Party Fraud | Yes | 100.0% | Today |
| Prefill | Yes | 100.0% | Today |
| International Verify (eKYC) | Yes | 100.0% | Today |
| International Phone RiskScore | Yes | 100.0% | Today |
| International Prefill | Yes | 100.0% | Today |
| OTP | Yes | 100.0% | Today |
| Silent Network Authentication (SNA) | Yes | 100.0% | Today |
| Global Watchlist | Yes | Operational | Watchlist Standard |
| Global Watchlist | Yes | Operational | Watchlist Plus |
| Global Watchlist | Yes | Operational | Watchlist Premier |
Scheduled Maintenance
Scheduled Maintenance – RiskOS Production Metadata Store
Scheduled Start: July 18, 2026, 4:00 AM ET Expected Duration: Approximately 30 minutes The RiskOS Production Metadata Store will undergo routine maintenance performed by our cloud provider. This maintenance will be fully managed and executed by the provider.
Past Incidents
Jul 17, 2026
- SEV3 Errors affecting enablement of Watchlist Monitoring Subscriptions
Resolved - We have confirmed that Watchlist Monitoring subscription enablement has returned to normal operation, with no further errors observed. This issue is now resolved.
- SEV3 Errors affecting enablement of Watchlist Monitoring Subscriptions
Jul 14, 2026
- RETROACTIVE: Sev3 Elevated 5XX errors for Watchlist
Resolved - On July 14, we experienced an issue that resulted in elevated 5XX errors affecting Watchlist Screening requests approximately between 9:23 AM and 9:31 AM EDT. This issue impacted Watchlist Plus and Watchlist Premier services only.
- RETROACTIVE: Sev3 Elevated 5XX errors for Watchlist