RETROACTIVE: [Sev3] Elevated 5XX errors for Watchlist

Incident

Report for Socure

Resolved

On July 14, we experienced an issue that resulted in elevated 5XX errors affecting Watchlist Screening requests approximately between 9:23 AM and 9:31 AM EDT.

This issue impacted Watchlist Plus and Watchlist Premier services only. We apologize for the inconvenience and appreciate your patience.

Posted 4 days ago. Jul 14, 2026 - 10:17 EDT

This incident affected: Global Watchlist (Watchlist Plus, Watchlist Premier).