### July 2026

[SEV3] Errors affecting enablement of Watchlist Monitoring Subscriptions

We have confirmed that Watchlist Monitoring subscription enablement has returned to normal operation, with no further errors observed. This issue is now resolved.

Jul 17, 11:06 - 11:47 EDT

[RETROACTIVE: Sev3] Elevated 5XX errors for Watchlist

On July 14, we experienced an issue that resulted in elevated 5XX errors affecting Watchlist Screening requests approximately between 9:23 AM and 9:31 AM EDT.

This issue impacted Watchlist Plus and Watchlist Premier services only. We apologize for the inconvenience and appreciate your patience.

Jul 14, 10:17 - 10:17 EDT

[Scheduled] eCBSV - Maintenance Notification

The scheduled maintenance has been completed.

Jul 11, 23:00 - Jul 12, 01:00 EDT

### June 2026

[SEV 3] 5xx Errors Across Multiple Modules

Socure services have now fully recovered and are operating normally. Our engineering and operations teams will continue to work to conduct a comprehensive root cause analysis (RCA) of the incident. We will share the RCA publicly within the next few days once this review is complete.

Jun 26, 16:06 - 16:26 EDT

[RETROACTIVE: Sev2] RiskOS Delayed Webhook Deliveries

Between Thursday, June 25, 2026, at 2:06 PM EDT and Friday, June 26, 2026, at 6:03 AM EDT, customers subscribed to webhook events experienced delayed webhook deliveries due to an issue affecting our webhook processing pipeline.

During this period, approximately half of the webhook deliveries were delayed. No webhook events were lost.

The processing backlog did not surface within the webhook workers until 5:06 AM EDT on June 26. Once it became visible, the queued webhook events were processed rapidly without manual intervention, and webhook delivery latency returned to normal by 6:03 AM EDT.

We are continuing to investigate why a subset of webhook events became blocked from processing and why the backlog later surfaced without intervention. We will publish a detailed root cause analysis (RCA), including corrective actions, once our investigation is complete.

Jun 26, 12:30 - 12:30 EDT

[RiskOS Service Degradation]

The issue impacting RiskOS has been resolved, and service has returned to normal operation. Customers should no longer experience errors, degraded performance, or delays when accessing RiskOS services and workflows.

Our teams have confirmed system stability and will continue to monitor performance closely.

We appreciate your patience throughout this incident and apologize for the impact this outage may have had on your operations.

Jun 22, 22:56 - 23:29 EDT

+ Show All 11 Incidents

### May 2026

[RETROACTIVE: SEV3] Intermittent 5xx Errors on DocV Requests For EmailAuthScore Endpoint

On May 23rd, 2026 between 12:20 AM ET and 1:12 AM ET, we observed 5xx errors returned by the EmailAuthScore endpoint for the DocV module. Minimal transaction failures occurred during this time. Errors have completely subsided and our team will share an RCA after analysis.

May 23, 01:36 - 01:36 EDT

[End Users Not Receiving DocV SMS Links]

The issue affecting DocV SMS delivery has been resolved. End users should now receive DocV SMS messages as expected.

May 20, 11:50 - 12:39 EDT

[Scheduled] SSA Early System Shutdown Announcement

The scheduled maintenance has been completed.

May 16, 21:00 - May 17, 08:00 EDT

+ Show All 7 Incidents