Socure Status - Incident History

Scheduled Maintenance – RiskOS Production Metadata Store

THIS IS A SCHEDULED EVENT Jul 18, 04:00 - 04:30 EDT
Scheduled - Scheduled Start: July 18, 2026, 4:00 AM ET
Expected Duration: Approximately 30 minutes
The RiskOS Production Metadata Store will undergo routine maintenance performed by our cloud provider. This maintenance will be fully managed and executed by the provider.
We do not expect any service impact during this maintenance window. However, there is a possibility that a small number of requests may experience temporary errors while the maintenance is in progress.
We will continue to monitor the maintenance and provide updates if necessary. Thank you for your understanding.

[SEV3] Errors affecting enablement of Watchlist Monitoring Subscriptions

Date: Jul 17, 2026

• Resolved - We have confirmed that Watchlist Monitoring subscription enablement has returned to normal operation, with no further errors observed.
• Monitoring - A release has been completed to address the elevated errors affecting Watchlist Monitoring subscription enablement. We have not observed any further errors in the last several minutes and are continuing to monitor to confirm full resolution.
• Identified - We have identified the root cause of the elevated errors affecting requests. Our team is currently working on a fix to address the issue.
• Investigating - We are currently investigating elevated 400 (Invalid Request) errors affecting requests to enable Watchlist Monitoring subscriptions. This issue has been ongoing since approximately 6:20 AM ET.

RETROACTIVE: [Sev3] Elevated 5XX errors for Watchlist

Date: Jul 14, 2026

• Resolved - On July 14, we experienced an issue that resulted in elevated 5XX errors affecting Watchlist Screening requests approximately between 9:23 AM and 9:31 AM EDT. This issue impacted Watchlist Plus and Watchlist Premier services only.

eCBSV - Maintenance Notification

Date: Jul 12, 2026

• Completed - The scheduled maintenance has been completed.
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
• Scheduled - During 11:00PM (ET) Saturday, July 11, 2026, thru 1:00AM (ET) Sunday, July 12, 2026 (2hrs), SSA will be utilizing a portion of the standard maintenance window to complete multiple activities and anticipate an outage for the eCBSV service during this timeframe.

[SEV 3] 5xx Errors Across Multiple Modules

Date: Jun 26, 2026

• Resolved - Socure services have now fully recovered and are operating normally. Our engineering and operations teams will continue to work to conduct a comprehensive root cause analysis (RCA) of the incident.
• Investigating - We are currently experiencing 5xx errors affecting multiple modules. Our team is actively investigating the issue and will provide updates as more information becomes available.

RETROACTIVE: [Sev2] RiskOS Delayed Webhook Deliveries

Date: Jun 26, 2026

• Resolved - Between Thursday, June 25, 2026, at 2:06 PM EDT and Friday, June 26, 2026, at 6:03 AM EDT, customers subscribed to webhook events experienced delayed webhook deliveries due to an issue affecting our webhook processing pipeline.

RiskOS Service Degradation

Date: Jun 22, 2026

• Resolved - The issue impacting RiskOS has been resolved, and service has returned to normal operation. Customers should no longer experience errors, degraded performance, or delays when accessing RiskOS services and workflows.

Document Request Link Generation Degradation

Date: Jun 16, 2026

• Resolved - The issue affecting Document Request link generation has been resolved, and functionality has been fully restored.

RETROACTIVE: RiskOS API Degradation

Date: Jun 16, 2026

• Resolved - On June 16, 2026, from 03:45 AM to 04:03 AM EDT, RiskOS APIs experienced elevated error rates. The issue is fully resolved and all systems are now operating normally.

RETROACTIVE: [Sev 2] OTP Verifications Degradation

Date: Jun 15, 2026

• Resolved - On June 15, 2026, between 12:15 AM and 1:00 AM EDT, the OTP Verification endpoint experienced elevated error rates. The system recovered automatically at 1:00 AM EDT.

eCBSV - Maintenance Notification

Date: Jun 14, 2026

• Completed - The scheduled maintenance has been completed.
• In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Increased Latency for DocV

Date: Jun 13, 2026

• Resolved - Between 1:22 PM and 1:31 PM ET, DocV experienced a latency spike due to an internal node upgrade.

Admin Dashboard Transaction Search Latency

Date: Jun 11, 2026

• Resolved - The issue causing increased latency and intermittent timeouts on the Transaction Search page within the Admin Dashboard has been resolved, and functionality has returned to normal.

RiskOS Service Outage

Date: Jun 9, 2026

• Resolved - The issue impacting RiskOS has been resolved, and service has returned to normal operation.

RETROACTIVE: [SEV2] - RiskOS Service Degradation

Date: Jun 4, 2026

• Resolved - On June 3, 2026, at 12:50 AM ET, a subset of RiskOS customers experienced degraded functionality affecting evaluation processing, API responses, and portions of the RiskOS user interface.

RETROACTIVE: [SEV3] Intermittent 5xx Errors on DocV Requests For EmailAuthScore Endpoint

Date: May 23, 2026

• Resolved - On May 23rd, 2026 between 12:20 AM ET and 1:12 AM ET, we observed 5xx errors returned by the EmailAuthScore endpoint for the DocV module.

End Users Not Receiving DocV SMS Links

Date: May 20, 2026

• Resolved - The issue affecting DocV SMS delivery has been resolved.

SSA Early System Shutdown Announcement

Date: May 17, 2026

• Completed - The scheduled maintenance has been completed.

[SEV3] Intermittent Latency and 5xx Errors for DocV/Image Alert List Transactions

Date: May 11, 2026

• Resolved - Our team has applied a fix to prevent any recurrence of latency and intermittent 5xx errors for DocV transactions calling Image Alert List.

Maintenance – Riskos routine maintenance (No Impact Expected)

Date: May 10, 2026

• Completed - The scheduled maintenance has been completed.

eCBSV - Maintenance Notification

Date: May 10, 2026

• Completed - The scheduled maintenance has been completed.

5xx errors across multiple modules

Date: May 8, 2026

• Resolved - Socure services have now fully recovered and are operating normally.

Scheduled Maintenance: External Dashboard Service

Date: Apr 26, 2026

• Completed - The scheduled maintenance has been completed.

eCBSV - Maintenance Notification

Date: Apr 25, 2026

• Completed - The scheduled maintenance has been completed.

DocV CaptureApp not loading for some users

Date: Apr 21, 2026

• Resolved - The issue has been resolved and services are now operating normally.