Create and Edit a Workflow
Build Your Workflow
A workflow in RiskOS™ is a configurable sequence of steps that automates decision-making for risk and fraud use cases like identity verification during consumer onboarding or account takeover (ATO) prevention.
1. Create a new workflow
- In the left navigation, go to Workflows and select your workflow directly.
- Click New Workflow.
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Note:
You can also import an existing workflow into RiskOS™ and modify it. To import, click Import Workflow, then upload a previously exported JSON file.
- The new workflow will be automatically named based on the selected use case. To rename it, click the pencil icon next to the default name.
- On the Workflow Canvas, you can:
- Click the plus (+) icon to add a step, or
- Right-click anywhere on the canvas to add a step directly.
Available workflow steps
The following table lists common steps you can add:
Core functionality steps
Core steps allow you to manipulate and enhance the decision flow.
| Workflow Step | Description |
|---|---|
| Input | Every workflow has exactly one input step, and it serves as the starting point of every evaluation. |
| Transformation | Applies stateless functions to modify, reformat, or augment case data. |
| Condition | Evaluates case data against defined logic to determine which path the workflow should follow. |
| Tag | Assigns tags to cases based on specific criteria, helping categorize and filter them in downstream analysis or review. |
| Wait | Introduces a delay or pauses a workflow until certain conditions are met. |
| Rule Score Card | Enables rule-based risk scoring by evaluating multiple rules and assigning weighted scores to cases. |
| Note | Adds annotations or internal context within the workflow. These do not affect the decision flow but help with documentation and collaboration. |
Data enrichment and Step Up
Enrichment steps allow you to add additional data to your decision flow by calling specific data products/API or triggering a step up.
| Workflow Step | Description |
|---|---|
| Enrichment | Integrates external data services or APIs into the workflow to provide additional signals for decision-making. |
| OTP Verification | Verifies user identity through one-time passcodes (OTP) via email, SMS, or voice. |
Decision/Outcome steps
Decision steps are the final 'leaves' of each decision flow and end the evaluation.
| Workflow Step | Description |
|---|---|
| Decision | Makes the final call in the workflow—accept, reject, or send to manual review. |
| Decision Rules | Combines conditions, decisions, and manual review logic into a single configurable ruleset. |
| Manual Review | Routes cases to human reviewers when automatic decisions cannot be made. |
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Note:
A well-structured workflow typically includes Input, Enrichment, Condition, and Decision steps. For advanced use cases, consider:
- Transformation: Modify data inline.
- Rule Score Card: Assign a weighted risk scores.
- Tag: Categorize evaluations for downstream analysis.
- Wait: Pause until conditions are met or data becomes available.
2. Test your workflow
- After configuring your workflow, click Save.
- Click Run a backtest.
- In the Select Case menu, choose your test input method:
- Select cases from a list
- Use a custom JSON payload
- Click Run Test, then Confirm.
- When the test completes with no errors, click Exit Test.
For details on analyzing results, see Workflow Testing.
3. Publish and launch your workflow
- Click Publish to move your workflow into the Published stage.
- If you have the correct permissions, click Make Live to activate it.
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Published vs. Live:
A workflow must first be published. Only published workflows can then be made Live to process real evaluations via the API integration.