**Case Queues** allow users to manage and track cases that have been flagged for manual review in a workflow.

Each case can be reviewed in detail using the **Case Preview** panel or the **Single Case View**, helping users make quick and informed decisions. For more information, see _Review a Case_.

## Case List views

Each Case Queue has a **Status** menu, which includes the following default Statuses along with any custom Sub-Statuses:

- **Open**  
  Displays all cases that require a decision.
- **On Hold**  
  Lists cases currently paused or awaiting additional action before they can be processed.
- **Closed**  
  Shows all cases with decisions made within the past seven days.

## Filter, sort, and search in a Case Queue

You can filter cases using multiple fields within the Case Queue. Commonly used filters include **Status**, **Tags**, **Assignee**, **Submitted At**, and **Application ID**. You can also add more filters as needed. These filters are case-insensitive and designed to handle minor typos or variations in values.

To apply a filter, click the **Adv. Filter** button and select the filter options you want to use.

## Assigned to me

Next to the **Adv. Filter** button is a toggle for **Assigned to me**. Turning this on will automatically filter the queue to show only the cases assigned to you.

It’s a quick way to focus on the cases you need to review.

Updated 3 months ago