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You can add and manage queues by clicking your profile menu (top right), selecting **Settings**, and navigating to **Configurations > Queues** page.

Select **Queues** to view a list of existing queues, organized by their associated use case. The list displays the name and description of each queue.

## Add a new queue

If you have admin access, the **Add** button in the top corner will be enabled. Clicking it prompts you to provide the details required to create a queue. Once you save the information, the new queue is added to the list.

> 📘  
>  **Note**:  
>  You must create a new queue for each use case, even if they share the same name. Queues are specific to the use case they were created for.