## When to use Prefill

Prefill helps speed up workflows by enriching forms with best-matched identity data.

**Back-office reviews and operations**  
Use when you need lightweight enrichment to populate forms and reduce manual entry for internal teams.

**Faster customer support workflows**  
Use it to quickly prefill key details from limited inputs (like phone or email) to handle service requests more efficiently.

**Customer onboarding**  
Expand Prefill into Advanced Prefill to enrich onboarding with verified identity data from minimal inputs.

> 📘  
> **Note:**  
> Prefill enhances user flows with verified identity data using minimum PII, while Advanced Prefill brings real-time risk intelligence into onboarding to stop fraud and maximize conversion. For details on Advanced Prefill setup, refer to the [Advanced Prefill Solution Guide](https://help.socure.com/riskos/docs/onboarding-with-advanced-prefill).

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## Global coverage  
Prefill is available for:

- **United States** — all listed input combinations  
- **International markets** — phone number and date of birth (DOB) inputs

Prefill supports these industries:

- **Financial services**: Speed up account opening with pre-populated forms, internal decisioning support, and smoother onboarding flows  
- **Gaming**: Reduce sign-up friction, prevent duplicate accounts, and enrich player details without extra steps  
- **Healthcare**: Simplify patient or provider pre-registration with quick identity enrichment for intake systems  
- **Government & public services**: Prefill data for benefits distribution, eligibility checks, and digital service access  
- **Technology platforms**: Detect fake accounts, reduce drop-off with form pre-population, and create trusted user experiences  
- **E-commerce & marketplaces**: Accelerate checkout or account creation while maintaining trust signals  
- **Other regulated or high-volume onboarding flows** where enrichment adds speed but compliance-grade verification isn’t required

## Performance Considerations  
- **Low latency**: Typically 250–400ms in U.S. production; sub-second globally  
- **High availability**: 99.99% uptime, redundancy, and automatic failover  
- **Scalable**: Handles millions of requests per day, real-time or batch  
- **Precision-driven**: Only returns results when all inputs resolve to a SocureID, with synthetic filtering

## Boundary Conditions  
- Multiple signals supported (First name, Last name, Phone, Email, SSN, Address/ZIP). Supplying more than one input (e.g., phone + DOB) improves accuracy and return rates.

- **Thin-file variance**:  
Some fields may be missing due to sparse digital or credit histories especially in International markets.  
This is expected and ensures Prefill never returns guessed or partial data.