## Configure a Manual Review step

1. Select the **Manual Review step** in the workflow canvas to open the side panel.  
2. Configure the **case status** and **sub-status** to apply when the workflow ends at this step.  
3. Select the **review queue** where the case will be placed.  
4. (Optional) Add a **note** to provide context or guidance for the reviewer.  
5. (Optional) Assign a **tag** for categorization and downstream filtering.

> 📘  
> **Note**:  
>  
> - You can customize the Manual Review step’s **label** by editing the text field at the top of the side panel.  
> - Every workflow must conclude with either a **Decision** step or a **Manual Review** step to ensure a definitive outcome.

## Best practices

- **Provide context**: Use notes and tags to help reviewers understand why the case was routed for manual review.  
- **Keep queues organized**: Assign cases to the correct queue to avoid bottlenecks and reduce handling time.  
- **Design fallback logic**: Ensure that only cases requiring human judgment reach manual review, minimizing reviewer workload.  
- **Track resolution**: Monitor case outcomes to refine workflows and reduce unnecessary reviews over time.