# Case Status

A Case Status categorizes cases based on their progress or required actions. You can create custom statuses to further classify and track cases based on specific conditions.

## Case Tag

A Case Tag categorizes or highlights key attributes of one or more cases and provides context to help users quickly identify case characteristics or risk factors.

## Create a Case Status

The **Open** and **Hold** statuses can be customized in RiskOS™. To create a custom Case Status, complete the following steps:

1. Click your profile menu (top right), then click **Settings**.

2. Click **Configurations > Statuses**.

3. Click **+ Add**.

4. On the **Add New Status** menu, configure the settings for the new status.

5. Click **Save**.

## Create a Tag

To create a custom Case Tag, complete the following steps:

1. Click your profile menu (top right), then click **Settings**.

2. Click **Configurations > Tags**.

3. Select a use case for your Tag from the **Use Cases** dropdown.

4. In the appropriate Tag group, click the **+** icon.

> 📘
   > **Note**:
   > To create a new group for your Tag, click **Create Group**.

5. On the **Create Tag** menu, configure the settings for the new Tag.

6. Click **Create Tag** to save your settings.

### Edit or delete a Tag

You can edit or delete a Tag by hovering over the Tag, then clicking the pencil icon (edit) or the trashcan icon (delete).

> 📘
> **Note**:
> To edit or delete a Tag group, click the three-dot icon, then click **Edit Group** or **Delete Group**.