## How it works

1. ### Input data is evaluated by an automated workflow

When consumer, business, device, or a combination of data is sent to the RiskOS™ Evaluation API, it kicks off a workflow that evaluates that data based on fraud and risk strategies and thresholds.

2. ### Workflow outcomes become cases and are sent to an assigned queue

Once the workflow is completed, results become a case. If the case is assigned a **Manual Review** decision, it is sent to a **Case Queue** to be reviewed.

3. ### Team members are assigned cases

Fraud and compliance teams can assign or unassign cases quickly and easily to team members from Case Queues.

4. ### Case signals, enrichment data, and history are reviewed

Within the **Case View**, the reviewer can use the comprehensive insights provided to see the full picture.

5. ### Status is changed

The case status can change from **Open** to **In Review**, or to other statuses and sub-statuses such as **On Hold** or **Escalated**. Sub-statuses are fully customizable.

6. ### Decision is made

Once a reviewer is confident they have the information needed, they can make a decision to **Accept** or **Reject** the case.

7. ### Outcome is communicated

The outcome, including the decision, of the case is communicated back to the customer system via API.

## RiskOS™ Case Management features

- **Case Queues**: Easily browse cases for team assignment and review, or quickly locate automatically decisioned or historical cases.
- **Case Views**: Gain a complete view into a case, including individuals, businesses, devices, enriched data, related cases, and more.
- **Lifecycle Management**: Ensure cases accurately reflect their state using flexible statuses and sub-statuses, moving cases through open, on hold, and closed states.
- **Tags and Reason Codes**: Gain "at a glance" insights into the most important signals and workflow results.
- **Enrichment Insights**: View comprehensive data returned from enrichments and partner data used for evaluating the case.
- **Decision Paths**: Replay the flow of data through a workflow from a Case View to see exactly which steps resulted in the decision outcome.

## What are the benefits of Case Management?

The innovative Case Management solution offered by RiskOS™ delivers the following benefits:

- **Composite identity profiles**: We connect fragmented records into a single, consistent profile. If one source has SSN and DOB, another has name and address, and a third has phone and partial DOB—we bring those together so you see one complete identity, not scattered pieces.
- **Event-level persistence**: Every check ties back to the same profile. Whether it’s onboarding, a login, or a transaction, you’re always working from one persistent identity.
- **Transparent source attribution**: Each decision shows which sources contributed—credit, telco, government, utility, and more. You can see exactly where the data came from.
- **Adaptive match logic**: The system dynamically weighs attributes like SSN, name, and address based on age, region, and data quality, so matches are accurate in every context.
- **Accuracy framework**: We evaluate identity data using multiple signals: source authoritativeness, cross-attribute coherence (e.g., SSN issue year vs. DOB), frequency of occurrence across datasets, and anomaly detection to flag inconsistencies.
- **Cross-journey linkage**: SocureID acts like a universal key. It connects the same person across onboarding, authentication, and fraud review—so you see one identity everywhere.