What Is Case Management?
How it works
Input data is evaluated by an automated workflow
When consumer, business, device, or a combination of data is sent to the RiskOS™ Evaluation API, it kicks off a workflow that evaluates that data based on fraud and risk strategies and thresholds.
Workflow outcomes become cases and are sent to an assigned queue
Once the workflow is completed, results become a case. If the case is assigned a Manual Review decision, it is sent to a Case Queue to be reviewed.
Team members are assigned cases
Fraud and compliance teams can assign or unassign cases quickly and easily to team members from Case Queues.
Case signals, enrichment data, and history are reviewed
Within the Case View, the reviewer can use the comprehensive insights provided to see the full picture.
Status is changed
The case status can change from Open to In Review, or to other statuses and sub-statuses such as On Hold or Escalated. Sub-statuses are fully customizable.
Decision is made
Once a reviewer is confident they have the information needed, they can make a decision to Accept or Reject the case.
Outcome is communicated
The outcome, including the decision, of the case is communicated back to the customer system via API.
RiskOS™ Case Management features
- Case Queues: Easily browse cases for team assignment and review, or quickly locate automatically decisioned or historical cases.
- Case Views: Gain a complete view into a case, including individuals, businesses, devices, enriched data, related cases, and more.
- Lifecycle Management: Ensure cases accurately reflect their state using flexible statuses and sub-statuses, moving cases through open, on hold, and closed states.
- Tags and Reason Codes: Gain "at a glance" insights into the most important signals and workflow results.
- Enrichment Insights: View comprehensive data returned from enrichments and partner data used for evaluating the case.
- Decision Paths: Replay the flow of data through a workflow from a Case View to see exactly which steps resulted in the decision outcome.
What are the benefits of Case Management?
The innovative Case Management solution offered by RiskOS™ delivers the following benefits:
- Composite identity profiles: We connect fragmented records into a single, consistent profile. If one source has SSN and DOB, another has name and address, and a third has phone and partial DOB—we bring those together so you see one complete identity, not scattered pieces.
- Event-level persistence: Every check ties back to the same profile. Whether it’s onboarding, a login, or a transaction, you’re always working from one persistent identity.
- Transparent source attribution: Each decision shows which sources contributed—credit, telco, government, utility, and more. You can see exactly where the data came from.
- Adaptive match logic: The system dynamically weighs attributes like SSN, name, and address based on age, region, and data quality, so matches are accurate in every context.
- Accuracy framework: We evaluate identity data using multiple signals: source authoritativeness, cross-attribute coherence (e.g., SSN issue year vs. DOB), frequency of occurrence across datasets, and anomaly detection to flag inconsistencies.
- Cross-journey linkage: SocureID acts like a universal key. It connects the same person across onboarding, authentication, and fraud review—so you see one identity everywhere.